Ledger Nano X not Powering Off

Powering off your Ledger Nano X

To shut down your Ledger Nano X to preserve its battery, follow these quick steps:

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  1. Unplug the device
  2. Simply press and hold both buttons to access the Control Center
  3. Select the Power Off option

Your device should now be powered off.

Ledger Nano X not turning off?

Ledger Nano X is plugged in

If your Ledger Nano X is plugged into your computer or a socket, your Ledger Nano X simply won’t turn off. Unplug your Ledger Nano X before attempting to shut it down.

Software bug

Update your Ledger Nano X device to the latest version using the official Ledger Live software might clear out software bugs that could potentially be causing your device to not work as intended.

Faulty device

If it’s the case that your Ledger Nano X is not working well, we suggest contacting Ledger support and requesting a device replacement. You can contact Ledger support here.

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